At Birkenslock.com ("we", "our", "us"), we are committed to protecting your privacy while delivering comfortable, functional footwear for men, women, and children. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make purchases.
By using our website, you consent to the data practices described in this policy. If you do not agree with these terms, please refrain from using our services.
To provide our signature comfort footwear experience, we collect various types of information:
Personal Details: Your name, email address, shipping/billing addresses, phone number, and payment details to process orders for our premium footwear.
Account Information: If you create an account, we store your username and encrypted password to facilitate future purchases of our classic designs.
Product Preferences: Information about your favorite styles, sizes, and purchase history to help us recommend the perfect pair of shoes for your needs.
Technical Data: IP address, browser type, device information, and website interaction patterns to optimize your browsing experience.
Cookies: Small data files that remember your preferences and help us understand how customers interact with our footwear collection.
We use collected information exclusively to enhance your experience with our comfortable footwear:
Order Processing: To fulfill your purchases with care, including extended shipping times (typically 7-14 business days) to ensure proper quality checks on all footwear.
Customer Service: To assist with inquiries about sizing, materials, or our generous 21-day return policy for unworn shoes.
Product Development: To improve our designs based on customer preferences and feedback about comfort and functionality.
Security: To protect against fraudulent transactions and maintain the integrity of our online store.
Legal Compliance: To meet regulatory requirements regarding footwear sales and consumer protection.
We only share your data with trusted partners when absolutely necessary:
Shipping Providers: To deliver your carefully packaged footwear to your doorstep.
Payment Processors: To securely complete transactions for your footwear purchases.
Legal Authorities: When required by law regarding footwear safety or consumer rights.
We never sell your personal information to third-party marketers.
We implement robust security measures to protect your information, using encryption for all transactions and secure servers for data storage. However, no online system can guarantee 100% security, so we encourage customers to use strong passwords and monitor account activity.
You have the right to:
Access and update your account information and shoe preferences.
Request deletion of your personal data, subject to legal requirements.
Opt out of marketing communications while still receiving essential order updates.
To exercise these rights, contact our customer comfort team at [email protected].
We may occasionally update this policy to reflect changes in footwear regulations or our business practices. Significant changes will be communicated to customers who have purchased within the last year.
