All Birkenslock orders require 3-5 business days for processing before shipment due to our meticulous quality checks—each pair of Birkenstock-inspired footwear undergoes individual inspection to ensure premium comfort standards. Cancellations are only possible within 24 hours of purchase by emailing [email protected]. After this window, your order enters our extended craftsmanship verification phase and cannot be recalled, though our 21-day return window offers ample reconsideration time.
We stand by the enduring comfort of our anatomically designed footwear. If your Birkenslocks don't provide the expected support, you may initiate returns or exchanges within 21 days of delivery—50% longer than standard policies to account for the break-in period required for genuine cork-latex footbeds. Exchanges are permitted for size adjustments (critical for proper arch support) or alternate colorways within the same collection. Custom orthotic modifications cannot be exchanged due to their personalized nature.
To preserve resale integrity, returned footwear must show no signs of outdoor wear (verified by sole inspection), retain all original packaging including the cork care booklet, and have intact footbed imprints. The suede lining must be completely free of moisture marks—a common issue with trial wears that compromises the cork's moisture-wicking properties. Returns shipped without the included dust bags will incur a $8 repackaging fee deducted from your refund.
Size exchanges require photographic evidence of the fit issue (clearly showing heel slippage or toe crowding) for our podiatry consultants. We ship replacement pairs within 7-10 business days after receiving your return—this extended timeframe ensures proper matching of cork grain patterns for consistent flexibility. Width adjustments may require model substitution due to last-specific construction. All exchange footwear undergoes secondary quality control to maintain our pressure-distribution standards.
A flat $15 return shipping fee applies, covering our specialized box reinforcement needed to prevent cork midsole damage during transit. This fee is waived for verified manufacturing defects (e.g., uneven EVA outsoles or misaligned buckles). International returns must include a customs declaration stating "Returned Goods" to avoid duties; failure to do so will result in a 20% restocking fee. We strongly recommend purchasing return shipping insurance—uninsured packages lost in transit cannot be refunded.
Refunds require 10-14 business days for completion—this extended period accounts for our thorough footbed sanitation process using medical-grade UV equipment. The original payment method will be credited minus any applicable fees. For PayPal returns, expect an additional 3-5 business days for processing by their system. Seasonal promotion purchases (e.g., holiday bundles) receive refunds at the discounted proportional value.
Final sale items (marked "Cork Finale" or "Last Pair") are ineligible for returns due to their collector status. Leather conditioner kits cannot be returned once opened. For hygiene reasons, we cannot accept returns on children's styles with visible bite marks or chew damage. Limited-edition collaborations require return authorization within 48 hours of delivery due to high demand.
If your refund appears incomplete after 14 business days: (1) Verify with your bank regarding possible foreign transaction fees (common for international orders) (2) Check for currency conversion differences if paying in non-USD (3) Contact [email protected] with your order number and bank statement screenshot. Our accounting team resolves such cases within 7 business days—please allow for one full billing cycle before escalation.
