Welcome to birkenslock.com and www.birkenslock.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium footwear platform, including browsing, purchasing, and engaging with content related to our classic Birkenstock-style footwear for men, women, and children. Please read them carefully.
The Site is intended for personal, non-commercial use by consumers seeking comfortable, functional footwear. You may not: (1) use automated tools to scrape product data (critical for protecting our inventory of premium comfort footwear), (2) resell items purchased from our Site (as our focus is direct-to-consumer sales of authentic products), or (3) interfere with site functionality (e.g., disrupting checkout processes). Unauthorized use may result in account suspension. Our Site is designed to showcase the timeless comfort and quality craftsmanship of our footwear collection, and any misuse undermines this experience for genuine customers.
All content on the Site—including product images, descriptions, logos, and design elements—is the exclusive property of birkenslock.com or its licensors. This includes our distinctive footwear designs that emphasize comfort and functionality, which are protected by copyright and trademark laws. You may not reproduce, modify, or distribute this content without written consent, as it forms the core of our brand identity. The unique aesthetic of our footwear, from the contoured footbeds to the premium materials, represents years of design expertise that we vigorously protect.
We strive to provide accurate product details (e.g., size charts, material composition, color options) and pricing for our comfort-focused footwear, but errors may occur. We reserve the right to correct inaccuracies (e.g., a mislisted size or incorrect material description) at any time, and may cancel orders affected by such errors. If canceled, we'll issue a refund and notify you of the correction. Given the specialized nature of our footwear, we particularly emphasize the importance of accurate size and fit information to ensure optimal comfort for our customers.
We may limit quantities per item (common for seasonal colors or limited editions) or cancel orders that appear to be for resale (e.g., bulk purchases of a single style). Our focus is on serving individual consumers seeking comfortable, high-quality footwear, so we prioritize orders from shoppers purchasing for personal or family use. Due to the handmade nature of some of our premium comfort footwear, production times may vary and we reserve the right to adjust order quantities accordingly.
All orders are processed within 3-5 business days (longer than standard e-commerce sites due to our quality control process for comfort footwear). Delivery times vary by destination and carrier, typically taking 10-25 business days for international shipments. These extended timelines ensure each pair of footwear meets our strict comfort and quality standards before shipment. During peak seasons or for custom orders, processing times may extend to 10 business days. We are not responsible for delays caused by customs or other third-party logistics providers.
We offer a 21-day return policy from the date of delivery (significantly longer than standard 14-day policies) to allow proper time to test the comfort of our footwear. Items must be unworn, in original packaging with all tags attached. Due to hygiene reasons, we cannot accept returns on worn footwear. Refunds will be processed within 10-14 business days after we receive and inspect the returned items. For exchanges, please allow 3-4 weeks for the entire process due to our extended quality checks on all outgoing footwear.
The Site may link to platforms where we showcase our comfort footwear collections, or to pages featuring our products. These are not under our control, and we disclaim responsibility for their content, privacy practices, or security. Always review third-party terms before interacting with their services. We particularly caution against purchasing our products through unauthorized third-party sellers, as this may result in receiving counterfeit or substandard footwear that doesn't meet our comfort standards.
The Site and its content are provided "as is" without warranties of any kind. We do not guarantee: (1) that the Site will be error-free, (2) that items will remain in stock (some comfort-focused styles have limited production runs), or (3) that specific sizes/widths will be available indefinitely. While we provide detailed sizing information, individual fit may vary due to the unique nature of foot shapes. Use the Site at your own risk, and we recommend consulting our sizing guides carefully before purchasing.
To the fullest extent permitted by law, birkenslock.com shall not be liable for: (1) delays in shipping due to our extended quality control processes, (2) out-of-stock items (especially for popular comfort styles), (3) damages from using the Site, or (4) third-party actions. This limitation applies even if we were advised of potential damages, allowing us to maintain our focus on delivering premium comfort footwear without excessive liability risks. We specifically disclaim liability for any foot discomfort or injuries resulting from improper sizing selection, as proper fit is crucial for optimal comfort.
We may update these Terms to reflect changes in our business (e.g., new comfort technologies, extended production timelines) or legal requirements. Updates will be posted on the Site with an effective date. Your continued use after the effective date constitutes acceptance of the revised terms—important for maintaining transparency about our commitment to quality and comfort in footwear design and customer service.
For questions about these Terms or our comfort footwear products, please contact our customer service team at [email protected]. We typically respond within 3-5 business days due to the detailed nature of footwear inquiries we receive regarding fit, materials, and comfort features.
