Due to the handcrafted nature of our footwear and seasonal material sourcing, certain styles may have limited availability. If your selected item becomes unavailable after ordering, we will notify you within 3 business days with alternatives: (1) A comparable style from our comfort-focused collection, (2) A full refund processed to your original payment method, or (3) A store credit valid for 12 months. We maintain this flexible approach to ensure you receive footwear that meets our high standards of craftsmanship.
All prices are listed in USD and reflect the premium materials and construction methods used in our footwear. While we make every effort to maintain consistent pricing, adjustments may occur due to fluctuations in leather and cork availability. In the rare event of a pricing error (e.g., a $120 sandal listed as $12), we reserve the right to cancel the order and issue a full refund while notifying you of the correction. This policy protects our ability to sustainably source quality materials.
Each pair of our footwear undergoes final quality inspection before shipping. Orders typically process within 3-5 business days (10-14 days during holiday periods). You will receive a shipping confirmation with tracking details once your order enters transit. For made-to-order or special width requests, we will provide a specific production timeline at checkout to accommodate our meticulous craftsmanship standards.
We carefully package each pair to protect the natural materials during transit. Standard shipping takes 5-10 business days domestically and 10-25 days internationally, accounting for potential customs inspections. All international shipments include proper documentation to comply with footwear import regulations. These extended timeframes ensure your Birkenslock arrives in perfect condition, ready for years of comfortable wear.
We offer a 21-day return window from delivery date for unworn footwear in original packaging. Due to the anatomical design of our products, we recommend wearing new shoes indoors for short periods to assess fit before regular use. Return shipping costs are the customer's responsibility, except in cases of manufacturing defects. Exchanges for size or width may take 7-10 business days after we receiving your return, to process as we prioritize quality control. This extended policy accommodates the break-in period required for premium footwear.
All product designs, footbed technology descriptions, and branding elements on birkenslock.com are protected intellectual property. Unauthorized commercial use of our product imagery or design specifications is strictly prohibited. We actively protect our distinctive comfort features and aesthetic details that define the Birkenslock experience.
Birkenslock shall not be liable for: (1) Shipping delays caused by customs inspections of natural materials, (2) Individual variations in foot shape affecting comfort, (3) Normal wear patterns of cork and leather components, or (4) Third-party reseller representations. This limitation allows us to focus on our core mission of delivering anatomically-correct footwear without compromising material quality.
For all customer service inquiries, please contact our dedicated support team at [email protected]. We typically respond within 48 hours to ensure thorough attention to your questions about fit, materials, or care instructions for your Birkenslock footwear.
